CRE All-Stars: An Interview with Chad Grout, CCIM

I tried something new!  Thanks to my new friend Dan Hayes, I can now record a Skype call (if you want to know how, just leave a comment below, and I will hook you up).  This is the first in a series of interviews of CRE All-Stars.  I will be interviewing CRE All-Stars throughout the United States and bringing you their best practices.  So…meet Chad Grout!

Chad Grout, CCIM is a true specialist in the market of Nashville, TN.  I have known him for about 18 months as a client and a friend.  I asked the following four questions to Chad.

  1. How did you get into CRE?
  2. How did you decide on your specialty?
  3. How have you gone about establishing your presence and becoming the top-of-mind broker in your specialty?
  4. Explain what having a coach for your business has allowed you to accomplish?

To find out more about Chad and his business, visit http://urbangrout.com.

I will be interviewing CRE All-Stars a couple of times a month.  If you have any suggestions on who I might interview next, please let me know in the comment section below!

There was an issue loading your timed LeadBox™. Please check plugin settings.

Take Advantage of 2 Year-Making Events

This is the first time that I have used my blog to promote an event.  In this case I am promoting two events.  I am not making a dime off this.  I am simply bringing this to your attention because both of these events have the potential to bring great value to your businesses.

iStockPhoto

iStockPhoto

AuctionPoint2013

I remember when I first began in the Commercial Real Estate industry in 2004.  The idea of auctioning off a listing meant failure.  Using our own marketing and market expertise, our company could not produce a closing.  Thus, we punted and looked to auction as opposed to losing the listing.  We split our fee with the auctioneer and secretly cursed under our breaths that we couldn’t sell that property without them.

No longer.

AuctionPoint2013 is an incredible opportunity to expose your listings to a national online event.  I’m not sure where to start with the benefits, so here is a list:

  • Over $300,000 is being spent to promote the event internationally.  None of those dollars comes from you!
  • AuctionPoint2013 is a collaboration between AuctionPoint.com, LoopNet, First American Title, Sperry Van Ness, Cushman Wakefield, Marcus & Millichap, Colliers, RE/MAX, CBC, NAI, Lee & Associates, Voit, REITs, and numerous national and regional banks.
  • You keep you entire commission.  Whatever you listed the property for, you receive.  A 2.5% buyers premium is paid by the buyer.  This is half of what normal online auction sites charge.
  • You can still sell before the auction.  This is a great way to bump stalling buyers off-center.
  • This auction is already filling up with outstanding assets.  This is not an auction full or garbage assets.
  • Your brand is aggressively promoted with your property.  Every time your property/listing is seen, you are seen.
So how can you get involved?
  • Go to AuctionPoint2013.com
  • Click Learn More
  • In the circle at the bottom right, select “Click for Details”
  • This will take you to a screen that explains how to submit an asset
Important Dates:
  • Feb. 1, 2013 – Asset Submission Begins
  • March 15, 2013 – Asset Submission Ends
  • March 29 – May 28, 2013
    • Asset list released to the public
    • Nationwide market campaign deployed
    • Property inspections and underwriting performed
    • Pre-auction offers accepted
Note:  All properties submitted are reviewed by a selection committee.  Only a certain number of properties will be accepted.

Question:  What is preventing you from serving your clients by utilizing CRE Event of the Year?

 

Massimo Group Logo

Free Webinar:  How to Maximize Your Brokerage Income in 2013 – Feb. 19, 1:00 pm EST

In 2010, I made a great decision to hire Rod Santomassimo as my CRE coach.  Rod is the president and founder of the Massimo Group which is the premier CRE coaching and consulting firm.  After 2 years of coaching, Rod asked me to come on as a coach for the Massimo Group.  I have been coaching CRE brokers from all over the United States and Canada since then.
In this free webinar, Rod is going to discuss proven strategies and tactics that create greater opportunities for commission income.  This will not be a Massimo Group commercial, but a real sharing of practices and ideas.  Learn how top producing brokers:
  • Fill their pipeline with continual business opportunities
  • Create a top-of-mind position with their clients and key prospects
  • Develop personal teams, both virtual and physical to increase efficiencies and productivity
  • Implement tactics which consistently help them Find, Win, and Close more business.
I encourage you to do what over 500 CRE practitioners have already done and invest 30 minutes in yourself by attending this free webinar.  You will be glad that you did.
Details
  • Date:  Tuesday, Feb. 19, 2013
  • Time:  1:00 pm EST
  • To Register:  Click Here

 Invest in yourself and register today!

There was an issue loading your timed LeadBox™. Please check plugin settings.

What Are You Worth?

What are you worth?  You don’t have a clue, do you?

I have a mentor and client who is incredibly successful.  He owns over a dozen businesses. He employs hundreds of people.  He loves Jesus and is one of the most generous men I’ve ever met.  He is an amazing man.  He is someone who we should all want to be like.

iStock_000021836294SmallA couple of years ago, I was meeting with this man.  I asked him what the inflection point was in his career.  He surprised me with his answer. He told me about a conversation that he had with his mentor.  At that time, my mentor had hit his limit.  He was experiencing what John Maxwell calls the Law of the Lid (read the book – affiliate link).

In that conversation, my mentor asked his mentor, “Why can’t I break through?  What is my problem?”

Last week at my company’s national convention, I spoke on becoming a Power Prospector.  Afterwards, one of our top producers wanted to talk with me.  He is tapped out.  He has so much business.  However, he is struggling to keep up with it all. He’s trying to do everything himself.  It isn’t working.

I ask you again.  What are you worth?

This is one of the most important things that you can know when running your business.  Why?  Because you have more to do in any one day than you can accomplish.

Delegation

In both of the stories above, lack of delegation is the problem.  My mentor was trying to control everything.  He wouldn’t delegate.  Thus, he was the bottleneck.  He was the problem.

Our top producer has not put together a team or a system to maximize his efforts.  He is the Lid holding his business and his productivity back.  We are going to remedy this situation, and his business is going to explode.

You have heard that delegation is a good idea, but can you articulate why?  As the CEO of you, there are certain tasks that only you can do.  These are the high-dollar activities or the high value creation activities.  You want to delegate everything else so that you can focus on those activities.  Said another way, anything that anyone else can do, they should do.  This frees you up to do only things that only you can do.

To effectively accomplish this, you must do 3 things:

  1. Catalogue your activities – Before you can delegate, you must know with clarity all the activities that take up your time.  The best way to do this is to catalogue everything that you spend time on for a week.  Write it all down.  Some of you just rolled your eyes.  Don’t skip this step.  Write it all down.
  2. Triage – The triage step involves deciding which are the high dollar activities and which need to be delegated.  Ask yourself, “If I could only do 3 of these activities, which ones would they be?”  Some you will simply want to delete and stop doing entirely.  This step gives you clarity of purpose.  It also gives you the job description for the team member or virtual assistant that you may add.  If you already have an assistant or team in place, this list is now their playbook.
  3. Know what you are worth! – Many of you will be tempted to simply read this and move on with your life.  I challenge you not to.  Go through this with me.  You will thank me.

I’m going to use round numbers.  Let’s assume that you work 50 weeks a year and 40 hours a week.  Now write down what your income goal for the year is.  Great.  The math looks like this.

50 weeks x 40 hours/week = 2,000 hours worked in a year

Income Goal  / 2,000 hours = your value per hour

If you want to make $100,000 this year, then $100,000 / 2,000 hours = $50/hr.  If you want to make $400,000 this year, then your are worth $200/hr.

Rod Santomassimo, the president and founder of the coaching firm the Massimo-Group, knows his number.  He has a note on his desk that reads, “Is what you are doing right now worth $___/hr?  If not, stop doing it!”  This is why you must know your worth.  It allows you to effectively focus on the activities that maximize your effectiveness and earning potential.  Otherwise, you are leaving money on the table.

So what are you worth?  How will knowing this number effect how you lead and work?  Let me know in the comments below!

There was an issue loading your timed LeadBox™. Please check plugin settings.

The One Secret to Winning the Business Every Time

When I started in the Commercial Real Estate Business, I knew that the listing presentation was important.  Very important. I wrote and rewrote.  I practiced and then practiced some more.  I would record myself and play it back while I was driving.

iStockPhoto by hidesy

iStockPhoto by hidesy

It was canned.  I would give that same presentation to an elderly couple wanting to sell their land.  I would give it to a bank looking to relocate a branch.  I would give it to the owner of an office building that needed to lease space.  It didn’t matter who it was.  I had it down.

I would talk about the experience of our company (this was important because I had little experience at the time.)  I would talk about successful transactions we had closed.  I would talk about my Marine Corps service (the only thing I had going for me at the time.)  I would talk about how young and hungry I was.  It was all about me.  This, I believe, is what the normal CRE listing presentation looks like.

Through much reading, coaching, and mentoring, I learned there is a much better way.  I was taught the secret.  Before I give it to you, let me tell you a story.

Not too long ago, I received an opportunity through a referral from a CPA (if you aren’t pursuing relationships with CPA’s, smack yourself and start tomorrow.)  Instead of preparing a canned listing presentation for the client’s portfolio of properties, I simply scheduled a meeting.  All I did in that meeting was ask questions.  I didn’t talk at all about me, our company, or my experience – zip.

By the end of that meeting, I knew a few things I didn’t know before.  This prospect was tired of the management and unpredictable net income of multifamily property.  I knew that the prospect wanted to simplify.  I knew that the prospect wanted to be able to hold me accountable throughout the listing.  I knew that communication was extremely important.

I then took that information and crafted a client-centric, customized, benefit driven presentation.  I explained how selling these properties could eliminate the hassle of tenant turnover, dealing with management companies, and fluctuating income.  I showed how a shift to Single Tenant Net Leased properties would essentially produce stable mailbox money.

I explained our commitment to transparency and accountability.  I showed how I could give the prospect 24/7 access to our activities through our cloud-based CRM system, ClientLook.  I promised our commitment to regular communication.  I won the listing over our competition at a higher fee.

If you haven’t figured it out, the secret to winning the business is the Needs-Analysis Interview.  There are many versions of this interview that you can find. I’m not going to plagiarize any of them here.  I am going to give you keys that must be present for this to work.

  1. You have to be authentic – People can tell when you are blowing smoke.  If they care about communication, and you promise it to them, you must be committed to delivering.  If not, they are going to tell all their colleagues.  In the story above, I discovered the prospects highest needs, and then fed them back in a custom listing presentation.  This only works if you are being authentic.
  2. You have to care – Discovering the needs of your prospect is all about putting their needs before your own.  It is about them.  It is about taking the time to craft from your capabilities the solution that meets their needs.  It is about making a difference in solving their problem or helping them capitalize on an opportunity.
  3. You must seek their pain points – You could also say that must understand the opportunity they are trying to seize.  Are they trying to simplify?  Are they trying to pass down a legacy of financial freedom and wealth?  Are they trying to get out from under a mountain of debt and stress that is wrecking their lives?  What is causing them pain.  Learn this and you will be able to earn the business.
  4. You must understand their highest interests – Is maximizing the value their highest interest?  Or is it speed?  How important is visibility to that tenant?  Will they give on price to get the lease term they want?  You can not go to battle for your clients if you don’t know what their desired outcome is.

So I challenge you.  The next opportunity you have at new business, stop.  Don’t go blazing in with your canned presentation.  Schedule the needs-analysis interview.  Let them explain to you how to win their business.  Learn to ask questions and listen, and watch your business explode.

I’d love to hear some stories of how you have used this secret to win business?  Or how do you plan to implement this into your business this year and beyond?  Comment below!

There was an issue loading your timed LeadBox™. Please check plugin settings.

Update: Speaking Engagement: SVN #CRE Tech Tools Seminar – San Fran

Update:  Due to our scheduled session reaching capacity, I am pleased to announce that we are adding a second session.  The new session will be a morning event from 7:30 – 9:30 am at the same location.  I hope that you can join us!

I am looking forward to speaking at the Sperry Van Ness #CRE Tech Tools Seminar.  I will be demonstrating how our advisors use cloud-based marketing, CRM tools and other technologies to manage and grow their businesses.

Date:  Dec. 11, 2012 (Happy Birthday Dad!)

Time:  7:30 – 9:30 – seats still available

   12:00 pm – 2:00 pm – Sold Out

Event:  Sperry Van Ness #CRE Tech Tools Seminar

Topic:  Cloud based Business Management and CRM technology demonstration

Sponsor:  Allen Matkins Law Firm

Venue:  Three Embarcadero Center, 12th Floor

Location:  San Francisco

Public:  Open to all CRE brokers/owners/managers

Registration:  Click here to register.

SVN Tech Tools Image

Click here for more information about having me speak at your event.

There was an issue loading your timed LeadBox™. Please check plugin settings.

The 8 Steps to a Killer Prospecting System

In last week’s post, the Difference Between Top Producers and the Others, I made the case that top producers prospect.  That is the difference.  They schedule time to do it.  They have a system that they execute.  It works.  It sets them apart.  I have also written a post on the benefits of systematizing your business.  Both of these posts deal with the “why.”   Before you go any further, I encourage you to take a few moments and take a look at those posts.  Knowing “how” without believing in the “why” will lead to burnout and letdown.

iStockPhoto

iStockPhoto

I highly recommend coaching.  Regardless of your level of success, a coach and mentor can provide you with great benefit.  At the beginning of 2010, I hired the Massimo-Group to coach me in my commercial real estate business.  Up until that time, I had never systematized my prospecting efforts.  There was no rhyme or reason.  Often, there was no prospecting at all.  My coach helped me change that and revolutionized my business in the process.

I want to clarify what I mean by prospecting.  Prospecting is a form of business development.  Networking and building a presence – or a platform – is another form of business development.  Their activities are similar.  Their purpose is completely different.  (To read about the difference between prospecting and networking, click here.)  Prospecting involves asking for the business.  That is its only purpose.

Since my last post on prospecting, I’ve received a number of questions about how to do it.  My way is not the only way, but any effective prospecting system will have elements of these 8 steps.  This is exactly how I built my core business.  You can do it too!

How to Build a Prospecting System

  1. Define your geography – This is as simple as it sounds.  You have to know what geography you are working in.  I come from a small tertiary market.  To have enough Single Tenant Net Lease (STNL) properties to go after, I built a state-wide database.  I’ve heard different numbers, but you need at least 350 properties in your farm area.  If you are in Los Angeles like one of my clients, you may just have a section of such a large city.  Regardless, you need to be able to articulate it with clarity.
  2. Choose your specialty – If there is one thing true of top produces, other than they prospect, it is that they are specialists.  Use this test.  What are you good at?  What do you like?  And where is the deal velocity?  Your specialty should be where these three answers intersect.  A quick note:  it is OK to be a geographical specialist.  The number one broker from the number one CRE firm in New York City is a geographical specialist.  And he kills it!
  3. Build your database – Once you know your geography and your specialty, it is time to build your database.  It should include all the properties in your farm area.  You need to know who owns what, how long they’ve owned it, what they paid, and their contact information.  I’ve heard brokers talk about how they used to have all that information on notecards.  My assistant built mine using Excel.  We then imported it into my cloud-based CRM solution.  All of that info is now in my iPhone.
  4. Send them something in the mail – This could be a book, a letter, anything of value.  The whole idea here is you want to raise your chances that they will take your call and talk to you.  Letters are cheap.  There is no reason not to send them.  Get creative.  You want them to want to take your call.
  5. Make the dang call – This is the scary part for most brokers and salespeople.  Fear of rejection.  Fear of sounding and feeling stupid.  You must overcome those fears.  You must prepare – but not so much that you never make the call.  The entire goal of the cold call is to get a meeting.  That is it.  If you spend 30 minutes talking, you have missed the point.  Get the face to face meeting.
  6. Have the meeting – Face to face is where the top producers excel.  These meetings can take two forms.  I prefer the first meeting to be a needs-analysis meeting.  I am asking questions of the prospect and it is all about them.  Then the second meeting is where I make my proposal.  That isn’t always possible, but it is certainly ideal.
  7. Make the proposal – Sometimes, step 6 and 7 happen at the same time.  Ideally, you have had the needs-analysis interview and then gone and crafted a custom proposal that addresses the specific needs of that specific prospect.  This beats a canned-presentation every time.
  8. Win the listing/Make the sale – this is what success looks like.  After a while of doing this, you will know that if I make X amount of calls, I will get this many meetings.  If I get X amount of meetings, I will make this many proposals.  If I make X amount of proposals, I will win this many listings.

How do you prospect?  Do you have a system?  What can you add that I have overlooked?  Please don’t hesitate to comment.  We want to hear from you, and it will benefit the entire community.

There was an issue loading your timed LeadBox™. Please check plugin settings.

Top Posts for November – And The Dollar Shave Club!

In case you missed them, here are the top posts from November.  I have also added a bonus Saturday post at the bottom that is guaranteed to improve your daily life – if you shave.  Be sure to check it out at the bottom!

iStock_000019967845XSmall

The 17 Rules of Email Etiquette – My biggest beef with email is its ability to interrupt me.  The nature of my business requires me to be doing multiple things.  I am not a natural multi-tasker.  I much prefer to hone in on a task and focus all my energy on it.  I rarely get to do this.  I am also easily distracted.  The ding and notification that announces every email can cost me 5 – 60 minutes  Read More…

The Difference Between Top Producers and the Others – How many times have you heard brokers complain about how the market has sunk their business?  Maybe I’m talking about you?  You have heard the cliché, “a rising tide lifts all ships.”  The reverse of that would be, “a sinking tide sinks all ships.”  That seems to be the mantra of the CRE industry of the last four years.  Read More…

How the 14 Marine Corps Leadership Traits Apply to Your Business – Part 1 – Today, I was organizing my closet.  Hanging there next to my ties and dress shirts were my old Marine Corps uniforms.  They caused me to think back 8+ years to my former life.  So much of my life now is influenced by my enlisted years.  Just as the old meets the new in my closet, so much of the USMC leadership traits apply to running a business.  Read More…

How the 14 Marine Corps Leadership Traits Apply to Your Business – Part 2 – I was born with bearing.  God just knitted this one into my personality.  When I was a PFC (private first class), I had duty for the first time.  This meant that I stayed up all night manning a post in the barracks.  I was part of a 3-man team.  This was my first time “on-duty,” and I made a mistake…  Read More…

How to Turn Failure into Motivation – You will experience failures in your personal and professional lives.  It should not be the failed goal that defines the experience but the way that we respond to the failure.  Consider reflecting on these questions…  Read More…

My Salute to Our Fighting Men and Women this Veteran’s Day – Today is Veteran’s Day.  Today is the day that we remember and honor all the men and women who sacrificed.  They sacrificed years. Some sacrifices limbs.  Many sacrificed their lives – for you and me.  We understand freedoms not known by most throughout history.  My brother, who is a Marine Aviator, is this day protecting the freedoms of Americans to burn the flag or hate our country.  That is sacrifice.…  Read More…

Bonus Post

I remember when I was in college, I would shave every 3 to 4 days.  There was two reasons for this:  every guy hates shaving, and I was lazy.  Then I enlisted in the Marine Corps.  They require a clean-shaven face every morning.  It is called “scraping your grape.”

Five years of “scraping my grape” every day has two unfortunate consequences.  The first is that I now prefer the shaven face.  The second, and worse, is that my wife now can’t live with my scrubby face anymore.

Since I have resigned myself to shaving every day for the rest of my life, I now hate the razor racquet.  I can buy the razor handle for pennies, but the razors cost a fortune.  I’m in a bad mood every time I have to buy razors.  And since I have to pay so much for them, I use them longer than I should.  This causes me to hate shaving even more.  This is a vicious spiral.

Enter the Dollar Shave Club!

This is the coolest idea I’ve seen in a long time.  Additionally, this video is genius and hilarious – though unfortunately more raw than it needs to be.  Regardless, enjoy the video.

So here is how it works.  You sign up for one of the 3 levels of razors.  They send you every month the razors you need – automatically.  This rocks for the following reasons:

  • The razors are comparable to the Gillette Fusion I used before.
  • The price of the razors are way less.
  • You no longer have the negative experience of actually purchasing over-priced razors from the store – the razors are shipped to your door!
  • You don’t have to stretch the use of each razor.  This improves your overall experience.

In a word, the Dollar Shave Club rocks!  Sometimes it is the simple things in life.  This is one of those things.  Do yourself a favor and check them out.  And have a great weekend!

There was an issue loading your timed LeadBox™. Please check plugin settings.

The Difference Between Top Producers and the Others

If you have read this blog, you know that I am in the commercial real estate industry.  Since the crash in the CRE market in the second half of 2008, I have heard a lot of complaining.

In my coaching business with the Massimo Group, I have also had the great privilege of coach CRE throughout the United States and Canada.  From the catbird’s seat, I have gotten to see what top producers do that all the others do not.

The difference?

Prospecting

How many times have you heard brokers complain about how the market has sunk their business?  Maybe I’m talking about you?  You have heard the cliché, “a rising tide lifts all ships.”  The reverse of that would be, “a sinking tide sinks all ships.”  That seems to be the mantra of the CRE industry of the last four years.

Not so for top producers.

Many brokers prospect when they start their careers.  But then something happens.  They have success.  They become known.  They start to get referrals.  Business starts to find them.

Then they stop prospecting.

This somewhat describes the first 4 years of my career.  I walked into a family commercial real estate business where my father and grandfather had great success – for decades.  I inherited presence.  The “tide” was so high when I started in November 2004 that I was going to have success.  I never had to prospect.  Business just walked right through our office door.

Then 2008 happened.  All of the sudden, business dried up.  I realized that those who don’t prospect are hitched to the market.  If the market is great, you have a great year.  If the market is bad, you have a bad year.

You have no control of your business.

Top producers refuse to relinquish control.  They understand that the only way they can have consistent deal flow is to make prospecting the core of their business.  Having presence where business walks through your door is a blessing.  But it is also a trap.

Top producers come in all shapes and sizes.  Men and women.  Some with this personality and some with that.  Some are tall and good-looking.  Some are short with a bad hairline.  The one constant is that they prospect.  Every day.  They block out time to ensure they are doing the most important thing.

There is no secret sauce.  The one thing that can set you apart is right there in front of you.  Take it.  Refuse to be crippled by your fear of the cold call – of rejection.  Pick up the phone.  Then do it again – and again.

Now is the time to pause and reflect.  A new year is fast approaching.  Allow 2013 to be that pivotal year in your career when you break free of mediocrity.  Nothing is stopping you but yourself!

So what role did prospecting play in your business in 2012?  How would you rate yourself on a scale of 1 – 10?  Please share with us a quick story where prospecting led to a deal – it would be so encouraging.

There was an issue loading your timed LeadBox™. Please check plugin settings.

Speaking Engagement: SVN #CRE Tech Tools Seminar – San Fran

I am looking forward to speaking at the Sperry Van Ness #CRE Tech Tools Seminar.  I will be demonstrating how our advisors use cloud-based marketing, CRM tools and other technologies to manage and grow their businesses.

Date:  Dec. 11, 2012 (Happy Birthday Dad!)

Time:  12:00 pm – 2:00 pm

Event:  Sperry Van Ness #CRE Tech Tools Seminar

Topic:  Cloud based Business Management and CRM technology demonstration

Sponsor:  Allen Matkins Law Firm

Venue:  Three Embarcadero Center, 12th Floor

Location:  San Francisco

Public:  Open to all CRE brokers/owners/managers

Registration:  Click here to register.

Click here for more information about having me speak at your event.

There was an issue loading your timed LeadBox™. Please check plugin settings.

Social Media For Brokers Webinar: Twitter

Please join Angela Brown and me for a free webinar sponsored by CoStar!

Social Media for Commercial Real Estate Brokers Webinar:  Twitter

Thu, Nov 29, 2012
3:00 PM ET (12:00 PM PT)

Click here to register!

During this live presentation with social CRE experts, you will learn best practices for elevating and managing your social media presence on Twitter. This program will go beyond the basics, leaving participants with actionable information that they can use right away.

Our topics include:

What you can do with Twitter – You’ve heard all the fuss but what is it good for?

Nailing the profile – A look at profile best practices and recent changes to its appearance

Connect with clients and prospects using
“The Rule of Thirds”

Presenters:

Angela Brown, Communications Manager, CoStar Group

Bo Barron, CCIM, Managing Director, Sperry Van Ness/The Barron Group

Click here to register!

*Do you communicate on a social media channel?  If so, spread the word!  Tell those that may benefit from this webinar to join us.

There was an issue loading your timed LeadBox™. Please check plugin settings.